Common Reed

Frequently Asked Questions

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Index

PRINTS    |    ORIGINALS    |    COMMISSIONS    |    SHIPPING    |    RIGHTS

 

 

Prints

Want to know all about Fine art prints?

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What are the Fine Art Prints printed on?

Your Fine Art Giclee Print is printed on premium presentation matte paper - a thick, ultra-smooth, lush paper - allowing the depth of the colors to show in crisp detail. Each print is borderless, filling up the entire chosen print size.

How accurate are the prints?

Countless hours have been spent ensuring each Fine Art Giclee Print is as close to the original as possible. I am so HAPPY with the results and the beauty they bring to every house.

How do you care for prints?

Each Fine Art Giclee Print is sealed in acid and lignin-free, resealable, archival-safe clear bag, which protects the artwork until you are ready to frame. When storing - keep away from high temperature, high humidity, or direct sunlight. Do NOT put tape on the front of your print. 

How would you recommend framing your prints?

You can get my FREE framing guide HERE. 

Can I get a refund?

Every order is handled with the utmost care, listed, and photographed with great detail and accuracy so that you have nothing but anticipation after purchase. Please take the time to read descriptions carefully and check the colors on multiple screens. Because of this, all sales are final except for certain situations. Email me at crystalclarkeanimalart@gmail.com if you need to discuss this further. Please check your prints immediately upon receiving them. 

 

Originals

How do I get an original?

Every time I create an original, I release it on my website. If you want to be the first to know about these originals and get first access to them, be sure to join our mailing list.

How do you care for originals?

Original pastel artwork is protected with a translucent, acid-free glassine paper sheet, then placed into acid and lignin-free, resealable, archival-safe clear bag, protecting the work of art until you are ready to frame. Pastels are such a glorious material to work with; soft yet detailed and vividly rich in depth and color. The only downfall is they can smudge, and dust fragments may fall because of this. So, after your initial, beautiful unveiling of the piece, I recommend leaving the artwork in this protection until framing. 

How would you recommend framing your original?

I HIGHLY recommend you read my FREE framing guide HERE

Can I get a refund?

Every original artwork is handled with the utmost care. Listed and photographed with great detail and accuracy so that you are full of nothing but anticipation after purchase. Please take the time to read descriptions carefully and check the colors on multiple screens. Because of this, all sales are final except for certain situations. Please email me at crystalclarkeanimalart@gmail.com. Please open and check your original immediately upon receiving them. 

 

Commissions

How do I get a commission?

As I create more originals for my collectors and produce each print in the studio my time and energy flow are limited. Due to the high demand and honoring of those who are already on the waitlist, I am not currently taking any more entries. I plan to create keep creating beautiful artwork throughout the year that speaks to our hearts and our homes, so stay tuned for the piece that speaks to you!  If this ever changes, those on my email list will be notified first, so keep an eye on those emails. 

Shipping

How is my artwork shipped?

Originals 

  • Each unframed original has a translucent, acid-free glassine paper sheet placed over the top of the artwork to protect the pastel from smudging. Then, using clear mount corners, the piece is secured onto a sturdy matt board to ensure no bending can occur. Next, it is placed in an acid-free, lignin-free, archival-safe, resealable bag that protects the artwork until it is ready for framing. 

  • Unframed Originals smaller than 15" are safely packaged between two matt boards before being placed into a rigid mailer and shipped directly to you. 

  • Unframed Originals larger than 15" are mailed safely rolled in a sturdy tube. If you prefer your artwork to be mailed flat, please email for a direct shipping charge quote. 

  • Framed Originals are wrapped in packaging paper, padded extremely well, and mailed in a well-fitting, sturdy cardboard box. 

  • Most artwork is shipping by Canada Post and will arrive within 7-14 business days with a tracking number.

  • Shipping charges for international buyers may vary from the amount paid at checkout, please email me if a direct quote is needed. 

​Prints: 

  • All prints are handled with loving care, packaged in acid and lignin-free, resealable, archival-safe clear bags with a sturdy backing board to prevent bending, and mailed in a rigid flat mailer. 

  • Most artwork is shipping by Canada Post and will arrive within 7-14 business days with a tracking number.

  • If there is any discrepancy in shipping charges based on your shipping destination, we will let you know via email.

  • Shipping charges for international buyers may vary from the amount paid at checkout email if a direct quote is needed. 

 

International Shipments:

  • Shipping costs are calculated upon checkout. If there is any discrepancy (-/+), we will let you know via email.

  • For International packages: border fees, duties, and handling fees may be charged by other countries, which the International buyer will be responsible for. 

  • Tracking can be tricky and sometimes unreliable with international shipments. The artwork leaves my studio to be safely delivered to you with tracking by Canada Post. 

Rights

Who owns the RIGHTs to the artwork?

I retain the rights to all artwork I create. This includes commissioned original artwork, prints, and images of artwork. I retain the right to make reproductions of all artwork I create. Noone else may reproduce the artwork in any way without written permission. 

 
 

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