Common Reed

Frequently Asked Questions

Here are the most frequently asked questions. 

Let me know if you have a question not answered below. 

Index

PRINTS    |    ORIGINALS    |    COMMISSIONS    |    SHIPPING    |    RIGHTS

 

Prints

Want to know all about Fine art prints?

Read the BLOG

What are the Fine Art Prints printed on?

The artist paper chosen for the Fine Art Prints is premium presentation matte paper - a thick, ultra-smooth, lush paper - allowing the depth of the colors to show in crisp detail. Each print is borderless, filling up the entire chosen print size.

How accurate are the prints?

I have spent COUNTLESS hours to ensure they look as close as possible to the originals. They look SO GOOD!! I am SO proud of the result and the beauty that they bring to every home.

How do you care for prints?

Each Print Art Print is sealed in acid and lignin-free, resealable, archival-safe clear bags, which protect the artwork until you are ready to frame. When storing - keep away from high temperature, high humidity, or direct sunlight. Do NOT put tape on the front of your print. 

How would you recommend framing your prints?

You can get my FREE framing guide HERE. 

Can I get a refund?

Every order is handled with the utmost care. Listed and photographed with great detail and accuracy so that you have nothing but anticipation after purchase. Please take the time to read descriptions carefully and check the colors on multiple screens. Because of this, all sales are final except for certain situations. Please email me at crystalclarkeanimalart@gmail.com if you need to discuss this further. Please check your prints immediately upon receiving them. 

 

Originals

How do I get an original?

I create as many beautiful originals as able and release them on my website. This will be well advertised before the release on my social media and my mailing list. These originals tend to go pretty quickly, so be sure to be on the mailing list for all the announcements. 

How do you care for originals?

Original pastel artwork is protected with a translucent, acid-free glassine paper sheet, then placed into acid and lignin-free, resealable, archival-safe clear bag, protecting the work of art until you are ready to frame. Pastels are such a glorious material to work with; soft yet detailed and vividly rich in depth and color. The only downfall is they can smudge, and dust fragments may fall because of this. So, after your initial, beautiful unveiling of the piece, I recommend leaving the artwork in this protection until framing. 

How would you recommend framing your original?

I HIGHLY recommend you read my FREE framing guide HERE

Can I get a refund?

Every original artwork is handled with the utmost care. Listed and photographed with great detail and accuracy so that you are full of nothing but anticipation after purchase. Please take the time to read descriptions carefully and check the colors on multiple screens. Because of this, all sales are final except for certain situations. Please email me at crystalclarkeanimalart@gmail.com. Please open and check your original immediately upon receiving them. 

 
 

Commissions

How do I get a commission?

I will open the limited commission spots once or twice yearly. As I create more originals for my collectors and produce each print in the studio my time and energy flow are limited. I LOVE creating custom-made pieces that fill your heart and homes with the animal you are deeply connected to, so be sure to be on the mailing list and be prompt in responding when commission spots are available. 

Shipping

How is my artwork shipped?

Originals 

  • Each unframed original has a translucent, acid-free glassine paper sheet placed over the top of the artwork to protect the pastel from smudging. Then, using clear mount corners, the piece is secured onto a sturdy matt board to ensure no bending can occur. Next, it is placed in an acid-free, lignin-free, archival-safe, resealable bag that protects the artwork until it is ready for framing. 

  • Unframed Originals smaller than 15" are safely packaged between two matt boards before being placed into a rigid mailer and shipped directly to you. 

  • Unframed Originals larger than 15" are mailed safely rolled in a sturdy tube. If you prefer your artwork to be mailed flat, please email for a direct shipping charge quote. 

  • Framed Originals are wrapped in packaging paper, padded extremely well, and mailed in a well-fitting, sturdy cardboard box. 

  • Most artwork is shipping by Canada Post and will arrive within 7-14 business days with a tracking number.

  • Shipping charges for international buyers may vary from the amount paid at checkout, please email me if a direct quote is needed. 

​Prints: 

  • All prints are handled with loving care, packaged in acid and lignin-free, resealable, archival-safe clear bags with a sturdy backing board to prevent bending, and mailed in a rigid flat mailer. 

  • Most artwork is shipping by Canada Post and will arrive within 7-14 business days with a tracking number.

  • If there is any discrepancy in shipping charges based on your shipping destination, we will let you know via email.

  • Shipping charges for international buyers may vary from the amount paid at checkout email if a direct quote is needed. 

 

International Shipments:

  • Shipping costs are calculated upon checkout. If there is any discrepancy (-/+), we will let you know via email.

  • For International packages: border fees, duties, and handling fees may be charged by other countries, which the International buyer will be responsible for. 

  • Tracking can be tricky and sometimes unreliable with international shipments. The artwork leaves my studio to be safely delivered to you with tracking by Canada Post. 

Rights

Who owns the RIGHTs to the artwork?

I retain the rights to all artwork I create. This includes commissioned original artwork, prints, and images of artwork. I retain the right to make reproductions of all artwork I create. Noone else may reproduce the artwork in any way without written permission. 

 
 

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